Ms. Shiffman joined PFLAG National in March 2013 as Executive Office Administrator. Prior to coming to PFLAG, she served for ten years as the Director of Executive & Board Services at American Rivers - a Washington, DC-based advocacy organization that works to restore and protect Americas rivers. Earlier in her career, Ms. Shiffman worked for RJR Nabisco, American Express and The Brookings Institution. She attended West Virginia University, Morgantown, West Virginia, where she majored in Music and Fine Arts. Joellen lives with her husband, J. Fred Shiffman in Alexandria, Virginia.